Terra Residential - Houston Property Management
December 2014
Address
14655 Northwest Freeway
Suite 124
Houston, Texas 77040
Houston's only
Certified Residential
Management Company.
Specializing in Investment
Brokerage & Management
since 1990.
What Do Our Clients
Think About Us
5 Star Google Review
A Google User: I am a Realtor and my client's rental property needed a property management company to care for his property while he was out of the country. We put the home on the market, and I have to say Jamie at Terra Residential was wonderful to work with.
Google Review
A Google User: The best management company I have dealt with in the past 30 plus years and have been with for over 20 years.
Google Review
Stephanie A.: Many times, people take time to make complaints when things go wrong. But, they don't take the same quality time to stop and give compliments. As very new residents working with Terra Residential, Inc., my husband and I have experienced GREAT customer service...
Serving You
Michael Mengden
MPM®, RMP®, GRI®, TRLS
President/Broker

(713) 895-9966 x305
mmengden@terraresidential.com
James Dominy, TRLS
Property Manager

(713) 895-9966 x308
jdominy@terraresidential.com
Jennifer Steward, TRLS
Property Manager

(713) 895-9966 x306
jsteward@terraresidential.com
Rebecca Roeber, TRLS
Property Manager

(713) 895-9966 x307
rroeber@terraresidential.com
Judy Wyble
Administrative Assistant

(713) 895-9966 x303
jwyble@terraresidential.com
Our Services
  • Leasing
  • Make Readies
  • Rent Collection
  • Evictions
  • Electronic Statements
  • Online Payments
  • Property Acquisitions
  • Sales
  • And More
Our Associations
Terra Residential Services - Associations
Twelve Practical Steps to
Protect Your Investment
Our newsletters cover many issues but as the New Year approaches, we want to review twelve practices that we, as your management company, continually use to protect your investment.
1 - Support Fair Housing
This is crucial to successful property management. This covers a vast area such as advertising, showings, tenant selection, equal opportunity practices for the handicapped, and much more. We always work to avoid Fair Housing complaints but should they occur, we move to settle them swiftly and efficiently.
2 - Select good tenancy
We continually strive to improve screening practices. Choosing the right tenant is more cost effective than quickly renting to someone who will become a problem tenant, even if it means a longer vacancy.
3 - Provide reliable documentation
Another key area to reduce risk and keep tenant problems at bay is by using comprehensive documents. This encompasses leases, addendums, property notices, communications, etc. Setting up the right agreements in the beginning can help prevent future disputes.
4 - Maintain the physical property
We continually work to use competent vendors to maintain your property. We probably sound like a broken record on this subject but preventative maintenance is a big key for reducing many maintenance issues. Whether small or large, it always pays to address a problem as soon as possible and resolve them before they escalate.
5 - Tackle mold issues
Ignoring mold issues has produced some of the largest settlements against investors in the United States. We may discover that it is not toxic mold but it is better to clean up any mold before it can become a legal battle.
6 - Take tenant safety seriously
Addressing anything that could endanger tenant safety is an absolute necessity. The courts have zero tolerance for a property owner who ignores maintenance that endangers a resident. This can include unsafe electrical, flooring, plumbing, door locks, walkways, lighting, landscape, and more.
7 - Respect your tenant's privacy
The Uniform Residential Landlord Tenant Act (URLTA) provides for a tenant's right to privacy. Therefore, we contact tenants in advance and serve the proper notices when necessary if we want to enter their residence. You may own the property but it is the tenant's home and most states have specific laws to address the "right to enter."
8 - Encourage tenant retention
For obvious reasons, it can increase the return on investment (ROI) to keep a good tenant. There are many ways to encourage tenant retention and it pays to show residents that we appreciate them.
9 - Address security deposit issues
Tenants do move and when they do, the security deposit can become a battleground. Although we try to avoid this, a dispute can arise. We endeavor to settle any deposit issue as quickly as possible.
10 - Provide accurate bookkeeping records
It is important to provide you with an accurate accounting of funds for your property at all times. When you have questions on bookkeeping, we strive to provide the answers.
11 - Update on new or pending legislation
We cannot provide the best service if we do not keep up with legislation or rulings that affect management of your property. There are many ways to do this throughout the year, such as reading publications, attending seminars, workshops, and conferences.
12 - Continue to keep our clients informed
Keeping you informed on what is happening with your investment is always important. We use various means to do this such as email, telephone calls, letters, bookkeeping reports, website, etc. This newsletter is a vehicle for sharing our property management knowledge and we hope you find this information useful.
Call us if you have any questions. As your management company, we are here to protect your investment and help you when you need assistance.
Announcements
Check Your Insurance: Events can happen - flood, extreme heat, hurricanes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current. Review now with your insurance agent before a disaster/emergency occurs.
If An Emergency Occurs: Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

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