Terra Residential - Houston Property Management
November 2016
Address
14655 Northwest Freeway
Suite 124
Houston, Texas 77040
Houston's only
Certified Residential
Management Company.
Specializing in Investment
Brokerage & Management
since 1990.
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What Do Our Clients
Think About Us
Google.com 9/26/16
Very professional handling of all aspects. Extremely helpful for a first time landlord. Recommended to all.
Google.com 9/12/16
Excellent service and commitment to both owner and tenant. The company had managed my property for over ten years, and I could not have had a better property management firm. Thanks for all the years of service.
Our Services
  • Leasing
  • Make Readies
  • Rent Collection
  • Evictions
  • Electronic Statements
  • Online Payments
  • Property Acquisitions
  • Sales
  • And More
Serving You
Michael Mengden
MPM®, RMP®, GRI®
TRLP, TRLS, TRPM
President/Broker

(713) 895-9966 x305
mmengden@terraresidential.com
James Dominy, TRLS TRPM
Property Manager

(713) 895-9966 x308
jdominy@terraresidential.com
Jennifer Steward, TRLS TRPM
Property Manager

(713) 895-9966 x306
jsteward@terraresidential.com
Rebecca Roeber, TRLS TRPM
Property Manager

(713) 895-9966 x307
rroeber@terraresidential.com
Judy Wyble
Administrative Assistant

(713) 895-9966 x301
jwyble@terraresidential.com
The Pros and Cons of Tenants
Doing Maintenance
Many times tenants offer to perform maintenance on properties. It may seem to be an excellent idea with visions of saving money and an easy repair. However, it can lead to more problems.
Landlords need to ask themselves why the tenant is offering to absorb the time and expense of the work. There are tenants who are honest and capable, but sometimes there are underlying motives that property owners should question.
  • A prospective tenant wants to entice the owner to accept their application.
  • They are looking for a reduction in rent and have financial problems.
  • They wish to avoid having someone check the property because of their upkeep.
As they say, "there is no free lunch" - there are questions to ask and answer before accepting a tenant's offer to do maintenance. Do you really know if the tenant is capable of the work? Is it a simple maintenance item or a job for a professional?
The easiest way to approach tenant maintenance is to treat it entirely as a business matter, not a personal or emotional one. The questions to ask are:
  • Will this really save money?
  • Will this create a landlord/tenant issue?
  • Will this create any liability?
  • Will this become a legal issue?
At first, it may seem that the landlord is getting the best of the bargain. The tenant does the work for perhaps only the cost of the materials. If they are capable, this could work out for the owner's benefit. What if tenant does not know how to do the repair? Different scenarios could now develop and none of them are attractive.
A Truly Sad Situation
This is a true story. The property owner paid for materials and reduced the rent; the tenant was to do the work. The job is incomplete or caused another problem. Now, to complicate matters, more money is required to hire a competent tradesman because the tenant has created more damage.
Will this now lead to a landlord/tenant issue? The repair has gone sour, more repairs are necessary, the owner feels the tenant should reimburse him for the damage, and a bad owner/tenant relation develops.
It gets worse! The tenant moves out, the owner deducts the damages from the security deposit, and the tenant sues the owner.
Now there is a liability issue. The tenant is now claiming pain and injury suffered while doing the repair. The owner has paid a non-licensed person to perform work and the court looks very dimly on the situation. The insurance company is now involved and the policy may not cover this issue.
No owner wants to live through a similar or worse scenario.
Perhaps this story sounds ridiculous and you are having a good chuckle, but as Property Managers, we know this does happen. We hear it from self-managed owners, from our Property Manager peers, read of court cases in the papers, and know that trying to save a few dollars can ultimately cost the property owner more money, not to mention great stress. Therefore, we take the steps to "Protect Your Investment." Instead of allowing the tenant to do the work, we contract for reasonable repairs with competent vendors to avoid unnecessary problems.
Announcements
Check Your Insurance: Events can happen - flood, extreme heat, hurricanes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current. Review now with your insurance agent before a disaster/emergency occurs.
If An Emergency Occurs: Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.
Terra Residential - Houston Property Management

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

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