Terra Residential - Houston Property Management
October 2015
Address
14655 Northwest Freeway
Suite 124
Houston, Texas 77040
Houston's only
Certified Residential
Management Company.
Specializing in Investment
Brokerage & Management
since 1990.
What Do Our Clients
Think About Us
Google Review
Stephanie A.: Many times, people take time to make complaints when things go wrong. But, they don't take the same quality time to stop and give compliments. As very new residents working with Terra Residential, Inc., my husband and I have experienced GREAT customer service...
Serving You
Michael Mengden
MPM®, RMP®, GRI®
TRLP, TRLS, TRPM
President/Broker

(713) 895-9966 x305
mmengden@terraresidential.com
James Dominy, TRLS TRPM
Property Manager

(713) 895-9966 x308
jdominy@terraresidential.com
Jennifer Steward, TRLS TRPM
Property Manager

(713) 895-9966 x306
jsteward@terraresidential.com
Rebecca Roeber, TRLS
Property Manager

(713) 895-9966 x307
rroeber@terraresidential.com
Macey Vasquez
Assistant Property Manager

(713) 895-9966 x303
mvasquez@terraresidential.com
Judy Wyble
Administrative Assistant

(713) 895-9966 x301
jwyble@terraresidential.com
Our Services
  • Leasing
  • Make Readies
  • Rent Collection
  • Evictions
  • Electronic Statements
  • Online Payments
  • Property Acquisitions
  • Sales
  • And More
Rewarding Tenants Can Be Profitable
Successful companies know that it is important to pay attention to their clientele. To keep clients happy and encourage a continuing relationship, they provide gifts, discounts, and more. In short, they go the extra mile with rewards to promote continuing income.
Without a tenant, the property owner has no income; the tenant IS the client. Your investment IS a business. When you treat it as one, you realize that it may be profitable to provide additional rewards for good tenancy to increase your return on investment (ROI).
A tenancy begins with a contract between property owner and tenant. The tenant agrees to pay their rent on time and take reasonable care of the property. The property owner agrees to reasonable rent expectations and maintaining the property in a safe and habitable condition. If both parties live up to their agreement there should be a successful tenancy.
If everyone is living up to the contractual agreement, why should property owners consider providing additional rewards to their residents? It may not be necessary but small gestures or incentives can promote continuing income for your investment business.
Rental markets are volatile, swinging up and down just like the stock market. It pays to remember that while the property owner may be king one day (low number of vacancies available) the market will swing and give more control to the tenant the next (higher numbers of vacancies available). Rewards or incentives can make a difference to tenants when considering renewing their lease or simply continuing their month-to-month agreement.
Tenants are more mobile then homeowners are. If they feel their current rental is not worth the hassle they will consider moving. Did the property owner authorize the repairs requested? Is the owner reluctant to do the little maintenance items but waits for them to become a big problem and major inconvenience? Tenants consciously or subconsciously make judgments and if motivated enough, will move. If they see that the property owner held up their end of the rental agreement and provided unexpected rewards, they may be less inclined to move.
There is also the human element to consider. People like respect and attention. When the property owner upholds the tenant's right to occupy the property without unexpected intrusions, listens to all requests, and provides additional incentives, the landlord/tenant relationship is stronger.
Fewer property turnovers = less expense and an increased return on investment (ROI).
There are so many small ways to reward tenants throughout the year. Sometimes something simple, such as a thank you note for their cooperation during difficult maintenance issues, can help. It could be the installation of a ceiling fan, a free cable connection, a gym membership, a gift certificate for a local grocery, or the promise of a turkey or ham during the holiday season.
Some rewards can be more expensive but worth the expense. For example, a new energy efficient dishwasher can save the tenant money on utilities and help to reduce their monthly costs. This can make it much easier to issue a reasonable rent increase. Remember, these expenses, small or large, are tax deductible if legitimately spent on the investment property (just keep accurate records).
Take time to consider how rewarding your tenants can improve your landlord/tenant relationship in your investment property. Then work it into your current and future investment budget. Rewarding tenants can increase your bottom line.
Announcements
Check Your Insurance: Events can happen - flood, extreme heat, hurricanes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current. Review now with your insurance agent before a disaster/emergency occurs.
If An Emergency Occurs: Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.
Our Associations
Terra Residential Services - Associations

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

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