Terra Residential - Houston Property Management
November 2015
Address
14655 Northwest Freeway
Suite 124
Houston, Texas 77040
Houston's only
Certified Residential
Management Company.
Specializing in Investment
Brokerage & Management
since 1990.
What Do Our Clients
Think About Us
Google Review
Stephanie A.: Many times, people take time to make complaints when things go wrong. But, they don't take the same quality time to stop and give compliments. As very new residents working with Terra Residential, Inc., my husband and I have experienced GREAT customer service...
Serving You
Michael Mengden
MPM®, RMP®, GRI®
TRLP, TRLS, TRPM
President/Broker

(713) 895-9966 x305
mmengden@terraresidential.com
James Dominy, TRLS TRPM
Property Manager

(713) 895-9966 x308
jdominy@terraresidential.com
Jennifer Steward, TRLS TRPM
Property Manager

(713) 895-9966 x306
jsteward@terraresidential.com
Rebecca Roeber, TRLS
Property Manager

(713) 895-9966 x307
rroeber@terraresidential.com
Macey Vasquez
Assistant Property Manager

(713) 895-9966 x303
mvasquez@terraresidential.com
Judy Wyble
Administrative Assistant

(713) 895-9966 x301
jwyble@terraresidential.com
Our Services
  • Leasing
  • Make Readies
  • Rent Collection
  • Evictions
  • Electronic Statements
  • Online Payments
  • Property Acquisitions
  • Sales
  • And More
Our Associations
Terra Residential Services - Associations
Never Ignore Water
Water is a necessary element to support life and when it concerns rental property, water usage must be available to tenants. Water can be a force in itself, such as a serious flood or hurricane. Left unchecked in a rental property, water can cause anything from minimal to major havoc and damage.
Water problems can affect just about every area of the property, inside and out.
  • Kitchens have many potential areas for water problems. Dishwashers, refrigerators, and icemakers can have poor hose hook ups or develop a leak. Sinks and garbage disposals can back up or overflow due to poor condition of the plumbing. Even a slow drip over time can cause a lot of damage to cabinets and flooring.
  • There are utility rooms, laundry areas, garages, and basements with water connections. Washing machines can overflow or have problems with hoses or improper hook ups. Water heaters can start leaking. Basements can develop cracks in the foundations.
  • Many problems can happen in a bathroom. Most new homes today have two, three, or more bathrooms. Therefore, a property can have a variety of toilets, sinks, showers, and bathtubs. Even if there is only one bathroom, it is critical that plumbing leaks be fixed quickly to avoid more damage. Moisture can accrue quickly in these areas, causing mold.
  • Water can affect the exterior of a residence. You can have faulty drains that can back up and leak into the residence. Irrigation systems can cause standing water, which can lead to pest problems.
  • Roofs and gutters can leak. Periodic checks are necessary for roofs to prolong life. Backed up gutters occur when leaves or debris fall and should be cleaned out as soon as possible.
  • It is possible to have structural plumbing problems. Plumbing in the ceiling or under the floor can become faulty or pipes can burst during certain weather conditions, such as freezing.
Water can cause dangerous liability issues. If a tenant is without water for an unreasonable time, you are dealing with a habitability issue, unless it caused by an act of nature, such as a hurricane or flood.
  • The law considers it a retaliatory act to contact the water company to turn off service because you want the tenant to vacate.
  • Shutting off the water to prevent flooding and to facilitate a repair is fine as long as you complete the work in a reasonable time.
  • Water can lead to toxic mold, one of the most serious issues in rental property today - the settlements for mold have been in the millions.
Do not despair; there are preventative measures to avoid most problems. As your property management company, we know there are many steps we take to avoid serious issues caused by water, such as the following.
  • Educate tenants about reporting maintenance as soon as possible - this can help keep down costs by taking preventative action.
  • Keep up with maintenance - fixing a small leak or clogged gutter can reduce costly repairs and help keep tenants happy.
  • Immediately address any mold issue. Use qualified contractors to determine if it is toxic mold and what steps to take to correct the problem.
  • Use qualified vendors for any repair, large or small.
  • Contact owners as soon as possible with the facts so they can make informed decisions on major repairs concerning water.
It is necessary to take a proactive approach toward problems caused by water. In addition, it is equally important that property owners keep up with their insurance coverage and ask their agents about coverage for water issues. The main key is, do not ignore water problems if they occur.
Announcements
Check Your Insurance: Events can happen - flood, extreme heat, hurricanes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current. Review now with your insurance agent before a disaster/emergency occurs.
If An Emergency Occurs: Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

Services Provided By: Property Management Newsletters