Terra Residential - Houston Property Management
January 2014
 
Address
14655 Northwest Freeway
Suite 124
Houston, Texas 77040
Phone
(713) 895-9966
(800) 275-7776
Houston's only
Certified Residential Management Company.
Specializing in
Investment Brokerage
& Management
since 1990.
 
 
 
What Do Our Clients
Think About Us
5 Star Yelp Review
Ryan S.: Mike is a reputable owner and he uses the most cutting edge strategies to get his properties rented quickly and at the highest possible rental amounts. He leverages online marketing strategies to the fullest...
Google Review
Susan S.: This company has taken care of my investment property for over 15 years. I live 3 states away from my investment, yet never have a worry. Ignore those other offers for property management. You won't find a better management company.
Google Review
Linda K.: I had a great experience with Terra Residential managing my rental while out of the country. I had a pretty bad experience with a management company previously, so was cautious, but they got it ready and rented quickly and smoothly handled the move out.
Serving You
 
Michael Mengden
MPM®, RMP®, GRI®
President/Broker

(713) 895-9966 x305
mmengden@terraresidential.com
Bridget Mengden
Accounting

(713) 895-9966 x304
bmengden@terraresidential.com
James Dominy
Property Manager

(713) 895-9966 x308
jdominy@terraresidential.com
Jennifer Steward
Property Manager

(713) 895-9966 x306
jsteward@terraresidential.com
 
Our Services
  • Leasing
  • Make Readies
  • Rent Collection
  • Evictions
  • Electronic Statements
  • Online Payments
  • Property Acquisitions
  • Sales
  • And More
It's Cleaner Than When I Found It
Every property manager has heard this phrase many times. If said during a property management gathering, it usually elicits laughs or groans. As a property owner, you may have experienced these words first-hand from a resident yourself. No one really wants to hear this statement from any tenant.
Three scenarios can lead to this cliche. First, there are times when tenants actually do deliver a property in better condition even though the property was clean when they took possession. They are simply meticulous people - this does happen. Second, the majority who make this statement are trying to put you on the defensive because they want their security deposit back in full and they know it is not as clean as when they moved in. The third and last scenario is that it is actually is cleaner because the property was not in good condition than when they moved in.
The first scenario is the one you wish will happen; the second is manageable with good documentation and common sense to dispute the tenant's claim. The last one, that the property is actually cleaner because it was dirty when they moved in, is not a good thing.
Why is it so important to have the property in the best condition when a tenant takes possession? Habit two of Stephen Covey, author of The 7 Habits of Highly Effective People, puts it into perspective, "begin with the end in mind". If you think about it, you want the best possible exit or ending with that tenant. You want a long-term tenancy but the reality is that they all do move eventually.
By having the property in clean condition, you have the best chance of attracting the right tenancy. The residents you want in your property are those who are more particular because this is how they want to live - in a well-maintained clean property.
When the property is clean when they move in, you send a message that this is what you expect when they move out. You immediately set the stage for a good landlord/tenant relationship. Otherwise, residents begin dissatisfied and the tenancy can deteriorate from there.
As your management company, we want to avoid unpleasant and costly problems for your investment, so we have certain requirements when properties transition between tenants.
  • We have the same "clean" standards for all properties and require vendors to follow these standards. This applies to both inside and outside of the unit.
  • Unless unnecessary, we have a professional cleaning of properties so that we have documentation to support the security deposit disposition when the tenant moves out.
  • We use reliable vendors to complete the professional cleaning.
  • We document the condition of the property before the tenant moves in, and again when the tenant moves out.
  • We notify tenants when they move in what the expectations of cleanliness are when they move out.
What you don't want is a security deposit dispute when they move out, particularly one that can lead to legal issues. There is a simple answer to this - have the property clean when residents move in. Then you are on solid ground when the tenants move out.
Announcements
 
Check Your Insurance: Events can happen - flood, extreme heat, hurricanes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current. Review now with your insurance agent before a disaster/emergency occurs.
If An Emergency Occurs: Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.
Our Associations
Terra Residential Services - Associations

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

 
 
 

Services Provided By: Property Management Newsletters

Terra Residential Services - Property Management and Rental Homes in Houston, Texas (TX)

 

Terra Residential - Houston Property Management
January 2014
 
Address
14655 Northwest Freeway
Suite 124
Houston, Texas 77040
Phone
(713) 895-9966
(800) 275-7776
Houston's only
Certified Residential Management Company.
Specializing in
Investment Brokerage
& Management
since 1990.
 
 
 
What Do Our Clients
Think About Us
5 Star Yelp Review
Ryan S.: Mike is a reputable owner and he uses the most cutting edge strategies to get his properties rented quickly and at the highest possible rental amounts. He leverages online marketing strategies to the fullest...
Google Review
Susan S.: This company has taken care of my investment property for over 15 years. I live 3 states away from my investment, yet never have a worry. Ignore those other offers for property management. You won't find a better management company.
Google Review
Linda K.: I had a great experience with Terra Residential managing my rental while out of the country. I had a pretty bad experience with a management company previously, so was cautious, but they got it ready and rented quickly and smoothly handled the move out.
Serving You
 
Michael Mengden
MPM®, RMP®, GRI®
President/Broker

(713) 895-9966 x305
mmengden@terraresidential.com
Bridget Mengden
Accounting

(713) 895-9966 x304
bmengden@terraresidential.com
James Dominy
Property Manager

(713) 895-9966 x308
jdominy@terraresidential.com
Jennifer Steward
Property Manager

(713) 895-9966 x306
jsteward@terraresidential.com
 
Our Services
  • Leasing
  • Make Readies
  • Rent Collection
  • Evictions
  • Electronic Statements
  • Online Payments
  • Property Acquisitions
  • Sales
  • And More
It's Cleaner Than When I Found It
Every property manager has heard this phrase many times. If said during a property management gathering, it usually elicits laughs or groans. As a property owner, you may have experienced these words first-hand from a resident yourself. No one really wants to hear this statement from any tenant.
Three scenarios can lead to this cliche. First, there are times when tenants actually do deliver a property in better condition even though the property was clean when they took possession. They are simply meticulous people - this does happen. Second, the majority who make this statement are trying to put you on the defensive because they want their security deposit back in full and they know it is not as clean as when they moved in. The third and last scenario is that it is actually is cleaner because the property was not in good condition than when they moved in.
The first scenario is the one you wish will happen; the second is manageable with good documentation and common sense to dispute the tenant's claim. The last one, that the property is actually cleaner because it was dirty when they moved in, is not a good thing.
Why is it so important to have the property in the best condition when a tenant takes possession? Habit two of Stephen Covey, author of The 7 Habits of Highly Effective People, puts it into perspective, "begin with the end in mind". If you think about it, you want the best possible exit or ending with that tenant. You want a long-term tenancy but the reality is that they all do move eventually.
By having the property in clean condition, you have the best chance of attracting the right tenancy. The residents you want in your property are those who are more particular because this is how they want to live - in a well-maintained clean property.
When the property is clean when they move in, you send a message that this is what you expect when they move out. You immediately set the stage for a good landlord/tenant relationship. Otherwise, residents begin dissatisfied and the tenancy can deteriorate from there.
As your management company, we want to avoid unpleasant and costly problems for your investment, so we have certain requirements when properties transition between tenants.
  • We have the same "clean" standards for all properties and require vendors to follow these standards. This applies to both inside and outside of the unit.
  • Unless unnecessary, we have a professional cleaning of properties so that we have documentation to support the security deposit disposition when the tenant moves out.
  • We use reliable vendors to complete the professional cleaning.
  • We document the condition of the property before the tenant moves in, and again when the tenant moves out.
  • We notify tenants when they move in what the expectations of cleanliness are when they move out.
What you don't want is a security deposit dispute when they move out, particularly one that can lead to legal issues. There is a simple answer to this - have the property clean when residents move in. Then you are on solid ground when the tenants move out.
Announcements
 
Check Your Insurance: Events can happen - flood, extreme heat, hurricanes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current. Review now with your insurance agent before a disaster/emergency occurs.
If An Emergency Occurs: Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.
Our Associations
Terra Residential Services - Associations

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

 
 
 

Services Provided By: Property Management Newsletters