Terra Residential Services
May 2011

14655 Northwest Freeway
Suite 124
Houston, Texas 77040

(713) 895- 9966
(800) 275-7776



Houston's Only
Certified Residential
Management Company.
Specializing in Investment Brokerage & Management
Since 1990.

Serving You

Michael Mengden

(713) 895-9966 x305

Bridget Mengden
(713) 895-9966 x304

James Dominy
Property Manager
(713) 895-9966 x308

Jennifer Steward
Property Manager
(713) 895-9966 x306

Carolyn Marsh
Assistant Property Manager
(713) 895-9966 x303

Our Services
  • Leasing
  • Make Readies
  • Rent Collection
  • Evictions
  • Electronic Statements
  • Online Payments
  • Property Acquisitions
  • Sales
  • And More


Check Your Insurance: Events can happen - flood, extreme heat, hurricanes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current. Review now with your insurance agent before a disaster/emergency occurs.

If An Emergency Occurs: Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.

Our Associations

Beware of Retaliation

Fair Housing law defines retaliation as an act of harm by the owner, manager, or agent against a resident or applicant because that resident or applicant has asserted their fair housing rights. This important legislation protects the right of the applicant, resident, prospective homebuyer, or loan seeker to file a discrimination case, or to participate in a discrimination investigation. Sufficient evidence can support a charge of retaliation even if it does not support the main discrimination charge.

A common retaliatory eviction often stems from landlords who do not want to provide reasonable maintenance. Here is a true instance of this action but the names used in this article are fictitious.

Mrs. McElroy's tenant, Jane, usually put in a request for maintenance every time she paid her rent. She would always include a note in writing asking for some specific repair. Mrs. McElroy's answer was always, "the property never needed repair when I lived there," but she would reluctantly have the repair done in most instances. Jane's requests were reasonable and they were the owner's responsibility.

After a year, Jane's lease term expired and the rental agreement continued as a month-to-month agreement. After fourteen months of tenancy, Mrs. McElroy gave Jane a notice, stating, "I am not willing to do monthly repairs - you should find another landlord who will put up with your annoying requests." Obviously, Mrs. McElroy did not consult legal counsel or management advice. Jane quietly moved to another residence and then filed a lawsuit based on "retaliation," demanding payment for moving expenses and the emotional distress suffered by her family.

Mrs. McElroy consulted an attorney who, after reviewing the facts, advised negotiating an out-of-court settlement for the reimbursement of the moving expenses. However, Mrs. McElroy was enraged that she should have to pay anything and they subsequently went to trial. The court awarded Jane all moving costs, a settlement for unfair landlord/tenant practices, and all legal fees.

Here are more examples of a "retaliatory eviction."

  • The property owner or manager gives a tenant notice because they have testified on behalf of another tenant in court.
  • The property owner or manager gives a tenant notice because the tenant filed a complaint with a government agency, such as Fair Housing, rent control board, health department, etc.
  • The property owner or manager gives a tenant notice because they have organized other tenants to file complaints against the owner or request repairs.
  • The property owner or manager gives a tenant notice because they are associating with people of a certain nationality that the landlord does not approve visiting his or her property.

Owners must also avoid "selective" retaliation, even though the tenant may be violating their lease; they should treat all tenants equally.

  • The property owner or manager gives a tenant notice when they moved in a dog, but allowed other tenants in other units to have animals even though their lease also prohibited animals.
  • The property owner or manager gives a tenant notice for paying late, but consistently allows other tenants in other units to pay late, without serving them notices to pay or quit.

There are tenants that make unreasonable demands, damage property, do not pay their rent, and who practice illegal activities endangering the investment. There are also times when owners want to move back into the property, sell the property, do major rehabilitative repairs that require vacating the property, or suffer damage from disasters that make the property uninhabitable.

There are many valid reasons that require landlords to vacate a tenant. However, it is important that a property owner and/or manager take the time to review the tenant history when contemplating giving a tenant notice to ensure that a court would NOT rule in favor of the tenant if they decide to file a lawsuit. Ignoring "any" warning signal that the action is "retaliatory" could be a costly matter.


Terra Residential and CNR
partner to improve
Cash Flow!

CNR Insurance Brokerage Services - 8% Insurance Rate Discount for TERRA RESIDENTIAL CUSTOMERS
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972.248.2415 | Toll Free 800.539.1744 | Fax 972.248.4294

info@cnrbrokerage.com | www.cnrbrokerage.com

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.


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